Arun Pandit (R) The official website of Arun Pandit
Interaction with Naman Vijay Co founder ClickPost
It was a pleasure interacting with Naman Vijay, Co-founder of ClickPost, the world’s fastest-growing B2B SaaS Logistics Intelligence Platform.
He discussed the importance of Customer Success and shared his experiences and learnings from the early days of ClickPost.
Some of the key learnings were:
* Learnings from Salesforce: Making buyers happy
* Focus on the organization-client relationship instead of the sales representative-client representative relationship.
* Requirement of Client hand-holding at an early stage.
* Importance of periodic reviews and discussion about future product roadmap
* Monitoring feature usage. What are they using? What they are not using?
* Evaluating the possibilities and differences in opinions of buyers and users
* Use cases of implanting a resource at the client’s side.
* The criticality of making changes in a single go and at pace instead of gradual and slow changes
* Referring some customer retention platforms like Churn360 , ChurnZero , Gainsight, etc.
We at Hyphen SCS are grateful for your time and, more importantly, your invaluable experiences and insights.
I am confident that it will help us become both better and faster in our pursuit of building India’s de facto brand in warehousing and fulfillment.
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